ACCSA is a non-profit Association that promotes both the analysis of and the professionalisation of the Children’s Contact Services sector in Australia.

The Association is voluntary and independent.

ACCSA is not resourced to undertake accreditation of services, provide a regulatory framework nor receive complaints about the CCS sector.

Only federally funded Children’s Contact Services that operate under government oversight  are eligible for membership of ACCSA. Government funded services are required to operate according to the Children’s Contact Services Guiding Principles Framework for Good Practice (2014) as a part of their funding agreement.

Member services also agree to self-regulate according to the ACCSA Standards (2008) and the ACCSA Code of Ethics (2009).

Privately owned and operated Children’s Contact Services are not currently eligible for ACCSA membership.

ACCSA provides information to the general community and acts as a network for the CCS sector.

The Association’s current activities include lobbying for the regulation of both funded and privately operated CCSs, the facilitation of national conferences and training forums and the upkeep of a comprehensive, information based website.



The Australian Children’s Contact Services Association’s “CCS Regulation Campaign” sees the assurance of a better quality and more uniform practice being achieved through two major steps:

Step A – The development, implementation and maintenance of a  CCS Accreditation System that is based upon the operational standards articulated in The Children’s Contact Services Guiding Principles Framework for Good Practice (2014)

Step B – The implementation of regulation that requires the Courts and others, such as Family Dispute Resolution practitioners, to only order or refer families to accredited CCSs

ACCSA has advocated the need for the regulation of all Children’s Contact Services via the publication of an article in the Australian Institute of Family Studies newsletter.

Click here to read the article “Children’s Contact Services: ACCSA Seeks Regulation”



ACCSA Membership is currently available to services funded by the Attorney General’s Department under the Family Relationships Services Program – these services are bound by specific conditions of operation and administrative processes that includes a defined and compulsory complaints process that renders each service accountable and subject to sanctions. ACCSA Member Services have access to the resources available in the Association’s password protected website area and voting rights at the Annual General Meeting.

ACCSA Supporter 2018 is available to individuals who agree with the Association’s campaign for the introduction of a national accreditation system that makes all Children’s Contact Services in Australia as accountable as funded services currently are. ACCSA Supporters also help resource the CCS Online Directory and other website information that is made available to those working in the Family Law sector and others in the general community. ACCSA Supporters have access to the resources and information available in the Association’s password protected area and, for those working in privately operated CCSs, the opportunity to participate in quarterly, facilitated, practice based national teleconferences.

Click here to join ACCSA as either a CCS Service Member 2018 (for government funded CCSs) or as an ACCSA Supporter 2018.



The Australian Children’s Contact Services Association has produced a CCS FACTS SHEET and a CCS REFERRERS CHECKLIST for those referring to or needing to use a Children’s Contact Service. Just click on the link below to download a copy of each:

CCS Fact Sheet

CCS Checklist



"5 Steps To Contact"

“5 Steps To Contact”

ACCSA’s information video “5 Steps To Contact” is a must for anyone who will be using a Children’s Contact Service.

This video walks a family member through the necessary steps involved prior to the first contact visit taking place and assists in the understanding of how CCSs operate.

Click here to view  “5 Steps To Contact”.